How We Protect Your Privacy
Six core commitments we make to every registered player on 92go game.
End-to-End Encryption
All data transmitted between your device and 92go game servers is protected using industry-standard TLS encryption. Your login credentials, PKR transaction details and personal information travel securely at every step.
No Data Selling
We never sell, rent or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate your account and process your PKR transactions on this platform.
Payment Security
JazzCash, Easypaisa, Raast and bank transfer details are handled through secure, verified payment processors. We do not store full card numbers or mobile wallet PINs on our servers.
Minimal Data Collection
We collect only what is necessary to operate your account, verify your identity and process your transactions. We don't collect data just because we can — only what is genuinely needed is gathered and stored.
Your Rights Respected
You have the right to access, correct or request deletion of your personal data at any time. Contact our support team and we will handle your request promptly, usually within 72 hours.
Defined Retention Periods
We don't hold your data indefinitely. Personal information is retained only as long as your account is active or as required for transaction record-keeping. Closed accounts are fully anonymised within a defined period.
1. Introduction
This Privacy Policy ("Policy") explains how 92go game ("Platform", "we", "us", "our"), operating at 92gogame.net, collects, uses, stores and protects the personal information of players and visitors ("you", "your") who access or use our online gaming and sports betting services.
By registering an account or using any part of the 92go game platform — including placing bets, participating in casino games, accessing the VIP programme or downloading the app — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
This Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of your overall agreement with 92go game.
2. Data We Collect
92go game collects personal information through several channels — primarily during account registration, when you make deposits or withdrawals, when you contact customer support, and through your normal use of the platform. The categories of data we collect are as follows:
Registration and identity data:
- Full legal name as it appears on your CNIC or other valid identity document
- Date of birth (used to verify you are 18 years of age or older)
- Email address and mobile number
- Username and encrypted password
- City and province of residence
Identity verification documents:
- Copy of CNIC (Computerised National Identity Card) front and back
- Proof of address if required during enhanced verification
- Selfie or photograph for document matching purposes where requested
Transaction and financial data:
- Deposit and withdrawal amounts in PKR
- Payment method identifiers — JazzCash account reference, Easypaisa wallet reference, bank account details or Raast ID (but never full card numbers or mobile wallet PINs)
- Transaction timestamps and reference numbers
- Bonus credits applied to your account
Gaming activity data:
- Games played, bet amounts, win and loss records
- Sports betting selections — including cricket, PSL, T20 and football markets
- VIP tier status, points accumulated and tier history
- Session duration and login timestamps
Technical and device data:
- IP address at time of login and registration
- Device type, operating system and browser version
- App version if accessing via the Android app
- General geographic location derived from IP (city-level only, not GPS)
Communication data:
- Content of messages sent to customer support via live chat or email
- Your preferences for receiving promotional communications
3. How We Use Your Data
Every piece of data we collect serves a specific purpose related to operating the platform, maintaining account security or improving the experience for players. We do not collect data speculatively. The primary purposes for which we use your personal information are:
- Account creation and management: Your registration data is used to create and maintain your player account, including verifying your identity to comply with age and identity verification requirements.
- Processing transactions: Financial data is used to process PKR deposits and withdrawals via your chosen payment method — whether that is JazzCash, Easypaisa, Raast, bank transfer or cards. Without this data, we cannot process payments to or from your account.
- VIP programme administration: Gaming activity data — including wagers placed and games played — is used to calculate and update your VIP tier and to credit appropriate cashback and bonus amounts to your account.
- Customer support: When you contact the support team, the information you provide — along with relevant account data — is used to investigate and resolve your query as efficiently as possible.
- Platform security and fraud prevention: Technical data including IP addresses, device fingerprints and login patterns are used to identify suspicious activity, prevent unauthorised account access and detect potential fraud or bonus abuse.
- Responsible gaming: Gaming activity and session data is monitored to support the responsible gaming tools available to you, including session time reminders, reality checks and the ability to set deposit limits. If patterns in your account activity suggest a potential problem, our responsible gaming team may reach out proactively.
- Promotional communications: If you have opted in to receive promotional emails or notifications, we use your contact details and gaming preferences to send relevant offers — such as PSL betting promotions, casino bonus announcements or VIP tier rewards. You can opt out at any time through your account settings.
- Platform improvement: Aggregated, anonymised data about how players use the platform helps us identify areas for improvement, optimise game loading times and make better decisions about which sports markets and casino games to feature.
4. Payment Data & Financial Information
All PKR transactions on 92go game are processed through verified, secure payment processors. We take the handling of financial data seriously and have specific practices in place to ensure your payment information is protected at every step.
When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the transaction is handled via a secure payment gateway. 92go game receives a tokenised reference or masked identifier for your payment method — for example, the last four digits of a card, or a partially masked mobile wallet number — rather than the full sensitive details.
- We do not store full card numbers, CVV codes or mobile wallet PINs on our servers.
- All payment data is transmitted using TLS encryption.
- Withdrawal requests are matched against the verified payment methods associated with your account to prevent funds being sent to unregistered third-party accounts.
- Transaction records — amounts, timestamps and reference numbers — are retained for accounting and dispute resolution purposes. These records are accessible to you through your account transaction history at any time.
5. Cookies & Tracking Technologies
92go game uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences and help us understand how the platform is being used so we can continue to improve it.
The types of cookies used on the platform are:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keeps you logged in, maintains session state, prevents CSRF attacks | No — required for the platform to function |
| Functional | Remembers your language, display preferences and responsible gaming settings | Yes, but some features may be affected |
| Analytics | Anonymised data on page visits, session duration and feature usage to help improve the platform | Yes — opt out via browser settings |
| Performance | Monitors page load times and technical errors to ensure a smooth experience on Pakistani mobile networks | Yes |
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from logging in or using core platform features. We do not use cookies to serve third-party advertisements on the 92go game platform.
6. Data Sharing & Third Parties
92go game does not sell, rent or trade your personal data. We share information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
- Payment processors: Your financial details are shared with the relevant payment processor — such as JazzCash, Easypaisa or Raast — only to the extent required to complete your transaction. These processors operate under their own privacy and security standards.
- Identity verification providers: When you submit identity documents such as your CNIC, these are processed by a third-party KYC (Know Your Customer) verification service. This provider is contractually bound to handle your data securely and only for the purpose of verification.
- Technical service providers: We use trusted third-party providers for services such as cloud hosting, email delivery and platform analytics. These providers access only the data necessary to perform their specific function and are not permitted to use it for any other purpose.
- Legal requirements: We may disclose personal data if required to do so by applicable law, court order or binding regulatory direction. In such cases, we will disclose only the minimum information required to comply.
- Business transfers: In the event of a merger, acquisition or sale of assets involving 92go game, your personal data may be transferred to the acquiring entity. You would be notified of such a transfer and any material changes to how your data is handled before they take effect.
In all cases where data is shared with third parties, we maintain data processing agreements that require those parties to protect your information to the same standard as described in this Policy.
7. Data Retention
We retain your personal data for as long as your account remains active and for a defined period thereafter to meet our legal, accounting and dispute resolution obligations. The general retention periods we apply are:
- Active accounts: Personal data and gaming activity records are retained for the full duration your account is open.
- Closed accounts: Following account closure, core identity data and transaction records are retained for a minimum of five years to meet financial record-keeping requirements. After this period, your data is fully anonymised or deleted.
- Identity verification documents: Copies of CNIC and other verification documents are retained for the period required to satisfy identity verification obligations. Once this period has elapsed, documents are securely deleted.
- Support communications: Records of customer support interactions are retained for up to two years to help resolve any follow-up queries or disputes.
- Marketing opt-out requests: If you opt out of promotional communications, a record of your opt-out is retained indefinitely to ensure you are not contacted again in the future.
8. Security Measures
Protecting your personal and financial data is a priority for 92go game. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, disclosure or misuse.
- TLS encryption is applied to all data in transit between your device and our servers — this covers logins, deposits, withdrawals and any data you submit through the platform.
- Passwords are never stored in plain text. Your password is hashed using a strong one-way cryptographic function. Even our own staff cannot see your password — which is why we will never ask for it.
- Access controls ensure that only authorised personnel can access personal data, and only to the extent required for their specific role. All staff access is logged and reviewed regularly.
- Two-factor authentication (2FA) is available to all players and strongly recommended. Enabling 2FA adds a second layer of protection to your account beyond your password alone.
- Regular security reviews are conducted to identify and address potential vulnerabilities in the platform before they can be exploited.
- Fraud detection systems monitor login and transaction patterns in real time to flag suspicious activity. Accounts showing unusual behaviour may be temporarily restricted pending review.
While we take every reasonable precaution, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your credentials with anyone and contact support immediately if you suspect unauthorised access to your account.
9. Your Rights
As a registered player on 92go game, you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team at [email protected].
Right to Access
Request a copy of the personal data we hold about you, including your account information, transaction history and any identity documents on file.
Right to Rectification
Request that any inaccurate or incomplete personal data we hold about you is corrected. You can update some details directly through your account settings.
Right to Erasure
Request deletion of your personal data in certain circumstances, such as when it is no longer required for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
Request that we limit how we use your data while a query or dispute is being resolved, without requiring full deletion of your account.
Right to Data Portability
Request a copy of your personal data in a structured, commonly used format so that it can be transferred elsewhere if you choose.
Right to Opt Out
Withdraw your consent to receive promotional communications at any time through your account notification settings, without affecting your ability to use the platform.
We aim to respond to all data rights requests within 72 hours and to fully resolve them within 30 days. For complex requests this may take slightly longer, in which case we will keep you informed of progress.
10. Minors & Age Verification
92go game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during the account registration process, and players are required to confirm that they are 18 years of age or older before an account can be activated.
Where our identity verification process raises a concern about a player's age, the account will be suspended pending the submission and review of valid proof of age documentation. If an account is found to belong to a minor, it will be permanently closed, any deposits returned to the original payment source and no winnings will be paid out.
Parents and guardians are encouraged to make use of parental control software and to monitor the devices used by young people in their household. If you believe a minor has registered on 92go game, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.
11. Changes to This Privacy Policy
92go game may update this Privacy Policy from time to time to reflect changes in how we collect or use data, to accommodate new features on the platform, or to meet evolving requirements. When we make material changes, we will notify registered players via the email address associated with their account and display a notice on the platform for a minimum of seven days before the changes take effect.
Minor clarifications or non-material updates may be made without formal notification, but the "last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed.
If you do not agree with a material change to this Privacy Policy, you have the right to close your account and request deletion of your data, subject to our legal retention obligations described in Section 7.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact our support team. We are available 24 hours a day, seven days a week.
You can reach us via the live chat function available within the platform, or by emailing us at [email protected]. When raising a data rights request, please include your registered username and a brief description of your request so we can locate your records and respond efficiently.
VIP members at Gold tier and above have access to a dedicated account manager who can also assist with privacy-related queries directly and with priority response times.